Privacy Policy

Understanding how we use your data is of utmost importance to Vigilantics.

Last Updated: August 18, 2025

Vigilantics (“Vigilantics,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what we collect, how we use it, how we keep it safe, and the choices you have. It applies to our website, services, and any SMS/text messaging programs we operate.

1) Information We Collect

  • Personal Information
    Examples: name, email address, phone number, company, job title, address, and any details you submit through forms, purchases, support requests, or service use.

  • Mobile/SMS Information
    Your mobile number, opt-in/opt-out status, time/date of messages, delivery status, and our message content to you.

  • Browsing/Technical Information
    IP address, device and browser type, operating system, pages visited, referring/exit URLs, and general usage data collected for security and performance.

  • Cookies & Similar Technologies
    Used to remember settings, improve performance, and analyze usage. You can control cookies in your browser; some features may not function without them.

2) How We Use Your Information

We use your information to:

  • Provide, operate, and improve our services and customer support;

  • Communicate with you (including service updates, account notices, and SMS communications you opt into);

  • Maintain security, prevent fraud, and enforce policies; and

  • Comply with legal obligations.

We do not use personal or mobile information for third-party marketing.

3) Data Sharing Restrictions (No Marketing; No External Transfers)

  • No Marketing Disclosure: We do not share, sell, rent, or lease your personal or mobile information with third parties for marketing purposes under any circumstances. Any information collected is used solely to provide and improve our services.

  • No External Transfers for Independent Use: We do not transfer or share your personal data with any external organizations for their own independent purposes.

  • Legal Requirements Only: We may disclose information only if required by law or lawful process, or to protect rights and safety as legally mandated.

4) Prohibition on Data Transfer to External Organizations

We maintain strict internal policies and access controls (role-based access, need-to-know, confidentiality obligations, vendor reviews, and logging) to prevent unauthorized sharing or transfer of user data to external organizations.

5) Your SMS/Text Messaging Choices (Opt-Out Rights)

  • You may opt out of receiving SMS messages from us at any time.

  • To opt out: reply STOP or UNSUBSCRIBE to any message.

  • For help: reply HELP or contact us at Direct@GoVigilantics.com.

  • Message frequency: varies based on your interactions with our services, and you may receive multiple messages per month.

  • Carrier notice: Message and data rates may apply.

6) Data Security

We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. No security method is 100% secure, but we continually improve our controls.

7) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

8) Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, and to restrict or object to certain processing. To exercise these rights, email Direct@GoVigilantics.com.

9) Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new “Last Updated” date.

10) Contact Us

Questions or concerns? Contact us at Direct@GoVigilantics.com or 202-630-3150.

11) Data Sharing (Compliance Addendum — Updated)

We do not share your information with third parties under any circumstances, including with your consent, except as strictly required by law.

12) Contact Information (Compliance Addendum)

If you have any questions or concerns about this policy or your data, please contact us at direct@govigilantics.com or 202-630-3150.

SMS/Text Messaging Terms & Conditions (Addendum to Terms of Use)

Program Description (Types of Messages)

By opting into Vigilantics SMS, you agree to receive text messages related to your account and our services, such as: appointment reminders, account notices, service updates, authentication/verification codes, support messages, and other service-related communications. (If we ever send promotional texts, we will obtain your express consent first.)

Opt-In Process

Customers opt in to Vigilantics SMS only by providing express consent via one of the following:

  1. Checking an unchecked consent box on our web forms and clicking Submit;

  2. Replying YES or START to a one-time opt-in request from our published SMS number; or

  3. Signing a paper/e-signature form that includes the same disclosure.

Disclosure shown at opt-in:
“By opting in, you agree to receive SMS related to your account and our services. Message frequency varies based on your interactions with our services, and you may receive multiple messages per month. Message & data rates may apply. Reply STOP to cancel, HELP for help. Consent is not a condition of purchase. Terms: https://www.vigilantics.com/terms Privacy: https://www.vigilantics.com/privacy.”

After consent, we send a confirmation text and log date/time, source, and IP (if web). To decline, do not check the box or do not reply to the request. You can opt out anytime by replying STOP or UNSUBSCRIBE (you’ll receive a one-time confirmation). For help, reply HELP or contact Direct@GoVigilantics.com / 202-630-3150.

Message Frequency

Message frequency varies based on your interactions with our services, and you may receive multiple messages per month.

Rates

Message and data rates may apply. Check your mobile plan for details.

Opt-Out Instructions

You can cancel SMS messages at any time by replying STOP (or UNSUBSCRIBE). After you send STOP/UNSUBSCRIBE, we will send a confirmation message and no further messages will be sent, unless you re-opt in (e.g., by replying START or otherwise providing consent).

Help Instructions

For help, reply HELP to any SMS message. You can also email Direct@GoVigilantics.com.

Eligibility & Responsibility

  • You must provide a valid mobile number that you control.

  • You are responsible for keeping your contact information current.

  • Carriers are not liable for delayed or undelivered messages. Service is available on participating carriers only and may not be available in all areas.

Privacy

Your use of our SMS program is also governed by our Privacy Policy above. We do not share, sell, rent, or lease your personal or mobile data with third parties for marketing purposes. We do not share your information with third parties under any circumstances, including with your consent, except as strictly required by law.

Changes

We may modify these SMS Terms from time to time. Continued participation after changes constitutes acceptance of the revised terms.